1. Customer Service
1.1. Bus driver’s responsibility
1.2. Do’s and don’ts as a Karwa Bus Driver
1.3. Dealing with customers
2. Qatar Knowledge
2.1. Map reading
2.2. Major roads & places of interest
3. Rational and Defensive Driving
3.1. Causes of accidents
3.2. Safe & economic driving
3.3. 13 elements of safe driving
3.4. Emergency situations
3.5. Driving environment
4. Driver’s Health & Safety
4.1. Driver’s health
4.2. Passenger safety
4.3. Driver safety
5. Vehicle Familiarisation
5.1. Different types of buses
5.2. Kentkart